This Privacy Notice applies to the use and processing of personal information collected and used by Hurford Salvi Carr Property Management Ltd (“HSCPM Ltd”). The phrases “Hurford Salvi Carr Property Management”, “us” or “we” shall, when used herein, mean the company: Hurford Salvi Carr Property Management Limited, its parent Hurford Salvi Carr Ltd (Agency and AST Management) or any of the subsidiaries; Ashby Building Surveyors Ltd, Ashby & Horner Ltd, BM Online Ltd, Keneth Peters Asset Management Ltd, London Debt Collectors Limited, and Hurford Salvi Carr Limited (Agency and AST Management departments) or our Jersey associates Huelin HSC.
Personal information is information, or any combination of separate pieces of information, that could be used to identify you, such as name, telephone number, email address, postal address, IP address, bank details, lender details and any HR details as appropriate. We obtain personal information from other sources such as prior Managing Agents.
By contact to Hurford Salvi Carr Property Management or Hurford Salvi Carr by using our website or otherwise providing your personal information to us, you agree to the collection, use and sharing of your information in accordance with this Notice. Please read this Privacy Notice carefully and should you have any queries in respect of this Notice or our use of personal data, please contact the Hurford Salvi Carr Property Management Data Protection Officer at dpo@hscpm.co.uk
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Data Protection Principals
HSCPM Ltd are regulated under the General Data Protection Regulation (“GDPR”) and are responsible as “Controller” of that personal information for the purpose of those laws.
We will comply with the data protection principles when gathering and usinginformation, as set out in our GDPR Data Protection policy
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How We Use and Process Personal Information
We use your personal information to provide you with responses to your property management enquiries, property details, products or services that you have expressed consent to receive. Examples of this are:
- To answer your questions or respond to your requests.
- Contacting you about the management of your buildings/development.
- Contacting you about issues that may be affecting your individual property.
- To send you newsletters or to communicate information.
We use or share your personal information when there is a lawful or legitimate interest to do so. Examples of this are:
- To maintain or repair a property.
- Processing payment for service charge and ground rents.
- Protecting against or identifying possible fraudulent transactions.
- To enforce our Terms and Conditions and otherwise manage our business.
We engage third-party service providers to perform a variety of business operations on our behalf and in so doing, we may share your personal information with them. Examples of these are:
- To maintain or repair a property.
- To store and manage our data.
- Conducting research and customer experience surveys.
- Appointing contractors to undertake repairs and maintenance within your building, which may directly impact on you or your property.
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Sharing Information
We will never sell your personal information to marketers or companies outside of Hurford Salvi Carr or Hurford Salvi Carr Property Management or its subsidiaries. We will only ever share your personal information for the legitimate or lawful reasons as described in this statement.
Where we share your information as described in this statement, we will only share the personal information required to perform the services we request, and we contractually require that the service provider protects this information appropriately and not use it for any other purpose.
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Personal Information Retention Period
We will retain Personal Information for the period necessary to fulfil the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.
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Your Data Rights
To the extent provided for by applicable law, you have certain rights in respect of the management of the personal data we hold about you.
You have the right to request rectification of your personal data, for erasure of personal data, to object and restrict the processing of personal data and to data portability. To exercise any of these rights, please contact the relevant department at Hurford Salvi Carr Property Management via the following email address: dpo@hscpm.co.uk.
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Withdrawing Consent
Where you have provided consent for our processing of your personal data or for marketing purposes, you may withdraw your consent at any time. It will be possible to withdraw your consent in the same method as it was given, whether that be an online form, person or department of Hurford Salvi Carr Property Management.
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Complaints
If you consider that we have processed personal data in violation of applicable law, please contact us immediately at dpo@hscpm.co.uk.
If you consider that we have failed to remedy such violation, you may also lodge a complaint with the Information Commissioner’s Office - https://ico.org.uk/concerns
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Use of Cookies
Like many other websites, our website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns.
Cookies allow us to provide important site functionality, so you don’t have to re-enter lots of information. They also allow us to remember what links and pages you have been or viewed during a session. This helps us deliver a better, more personalised service to you.
It is possible to switch off cookies by setting your browser preferences. For more information on the Cookies we use, visit our Cookie Policy.